Bulk SMS for Hotels & Hospitality Industry

Boost guest engagement and bookings with affordable, reliable SMS solutions in Kenya. Send booking confirmations, promotions, and timely updates with near‑instant delivery.

98% open rate CAK compliant From KES 0.25/SMS
+25% bookings potential
Fill rooms with targeted offers
~99% delivery reliability
Safaricom, Airtel, Telkom & international
From KES 0.25/SMS
Transparent, no hidden fees

Boost Guest Engagement and Bookings with Affordable, Reliable SMS Solutions in Kenya

Celcom Africa offers a powerful bulk SMS platform for hotels and the hospitality industry in Kenya, enabling hotels, lodges, restaurants, and tour operators to connect instantly with guests. With a 98% open rate and near-instant delivery, our hospitality SMS solutions help you send booking confirmations, promotions, and guest updates to enhance experiences and drive revenue.

As Kenya’s leading bulk SMS provider for hotels, Celcom Africa is trusted by thousands in the hospitality sector to deliver cost-effective, compliant, and high-impact communication.

Start Sending Hospitality SMS Today!

Why Choose Bulk SMS for Hotels & Hospitality Industry with Celcom Africa?

  • Affordable Pricing: Send bulk SMS starting at KES 0.25 per message – the lowest rates in Kenya with no hidden fees.
  • 99% Delivery Rate: Instant delivery across Safaricom, Airtel, Telkom, and international networks.
  • User‑Friendly Platform: Manage guest lists, schedule messages, and track performance via our intuitive web portal or mobile app.
  • Custom Sender IDs: Brand messages with your hotel’s name (e.g., “SafariLodge”) for trust and recognition.
  • Real‑Time Analytics: Monitor delivery, responses, and clicks to optimize engagement.
  • Free SMS API Integration: Integrate with Opera PMS, Cloudbeds, and other systems to automate notifications.
  • CAK‑Compliant: Opt‑in consent and anti‑spam compliance built‑in.
  • 24/7 Support: Round‑the‑clock help for setup, compliance, and optimization.

Key Features of Celcom Africa’s Hospitality Bulk SMS Platform

Booking Confirmations & Guest Updates
Booking Confirmations & Updates

Send instant booking confirmations, check‑in reminders, and personalized guest updates.

Promotions & Two‑Way Messaging
Promotions & Two‑Way SMS

Share seasonal offers and enable replies for RSVPs, feedback, and concierge assistance.

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Loyalty, MMS & Scheduling
Loyalty, MMS & Scheduling

Send loyalty alerts, attach menus or flyers, import Excel lists, and schedule messages with credits that never expire.

Free SMS API

Automate confirmations and alerts by integrating with your PMS or booking engine.

Developer Friendly

Branded Sender IDs

Brand your SMS with your hotel or restaurant name for trust and recognition.

Brand Power

Real‑time Analytics

Track deliveries, replies, and clicks to optimize occupancy and revenue.

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Empower Your Business & Grow with Bulk SMS Marketing

Experience the power and convenience of Celcom Africa Bulk SMS and Bulk Email platform and revolutionize your messaging strategy.

How Hotels & Hospitality Businesses Benefit from Celcom Africa’s Bulk SMS Robust Platform

  • Increase Bookings: Promote special offers or last‑minute deals to fill rooms.
  • Enhance Guest Experience: Instant confirmations and personalized updates.
  • Reduce No‑Shows: Send check‑in reminders to minimize cancellations.
  • Drive Repeat Business: Reward loyal guests with exclusive offers.
  • Cost‑Effective: 98% open rate and higher ROI than traditional channels.
  • Personalized Messaging: Tailor offers to preferences and behavior.
  • Reach All Guests: Works without internet in remote areas.
  • Instant Communication: Share urgent itinerary changes or safety updates.
Need help? Our team can set up your first confirmations, promotions, and integrations for you.

How to Get Started

  1. Sign Up: Create a free account in under 60 seconds.
  2. Verify Your Account: Unlock 50 free SMS units.
  3. Upload Contacts: Import Excel guest lists or connect your PMS.
  4. Craft Your Message: Keep it concise with clear CTAs.
  5. Send or Schedule: Time pre‑arrival or promotional messages.
  6. Track Results: Monitor delivery, replies, and clicks in real time.

Trusted by reputable Businesses

Join 10,000+ Businesses Using Our Bulk SMS Solutions

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Why Celcom Africa is Kenya’s #1 Bulk SMS Provider for Hotels & Hospitality Industry

  • Cheapest Rates: Starting at KES 0.25 per SMS.
  • Reliable Delivery: ~99% delivery with fast turnaround.
  • API Integration: Free API for Opera PMS, Cloudbeds, ResDiary, and more.
  • Branded SMS: Custom sender IDs enhance trust and brand visibility.
  • Trusted by Thousands: Hotels and lodges across Kenya rely on us.
  • Data Security: Compliant with Kenya’s data protection laws.
  • Proven Expertise: Increased bookings and guest satisfaction via SMS.
“Celcom Africa’s SMS platform has transformed how we communicate with guests. Booking confirmations and promotions are now seamless, and we’ve seen a 15% increase in direct bookings. Their support is outstanding!” – John Mwangi, Hotel Manager

Bulk SMS Pricing for Hotels and Hospitality Industry

  • Pay‑as‑You‑Go: Credits with no expiry, ideal for seasonal promotions.
  • Monthly Subscriptions: Bulk discounts for ongoing needs.
  • Custom Sender ID: One‑off KES 6,500 per network for branded SMS.
  • Free API Access: Automate messaging at no extra cost.

Use Cases for Bulk SMS in Hotels & Hospitality Industry

  • Booking Confirmations: “Hi [Name], your booking at [Hotel Name] for 15th Nov is confirmed. Check‑in: 2 PM. Reply for details.”
  • Promotional Offers: “Enjoy 20% off your stay at [Hotel Name] this festive season! Book now: [link].”
  • Check‑In Reminders: “Hi [Name], we’re excited to welcome you tomorrow at [Hotel Name]. Check‑in at 2 PM. Safe travels!”
  • Guest Feedback: “How was your stay at [Hotel Name]? Reply 1 for Great, 2 for Good, 3 for Needs Improvement.”
  • Loyalty Program Alerts: “Hi [Name], you’ve earned 100 points at [Hotel Name]! Redeem for a free night: [link].”
  • Dining Promotions: “Join us at [Restaurant Name] for a 10% discount on dinner this week. Reserve: [link].”
  • Tour Updates: “Hi [Name], your safari with [Tour Operator] starts at 7 AM tomorrow. Reply for itinerary.”
  • Event Invitations: “Join our wine‑tasting event at [Hotel Name] on 20th Nov. RSVP: Text YES to 12345.”
Try Our Hospitality SMS Solutions Today

Get Started with Celcom Africa’s Bulk SMS for Hotels and the Hospitality Industry Today

Transform your guest communication—from booking confirmations to loyalty offers—with instant, reliable, and affordable SMS.

  • Sign up and get 50 free SMS units to test.
  • Enable two‑way messaging and branded Sender IDs.
  • Integrate via our free REST API when needed.

FAQs About Bulk SMS for Hotels & Hospitality Industry

Pricing starts at KES 0.25 per SMS, with discounts for higher volumes. International rates may vary. Celcom Africa offers the cheapest and most reliable bulk sms for the hotel and hospitality industry.

Yes, our platform supports personalization with guest names, booking details, or preferences for tailored outreach.

Absolutely, we adhere to CAK’s data protection and anti‑spam laws, ensuring opt‑in consent and secure messaging.

Yes, our free API integrates with hotel management systems like Opera PMS, Cloudbeds, or ResDiary for automated workflows.

Use keywords (e.g., “Text STAY to 12345”), booking forms, or check‑in processes to collect compliant opt‑ins.

Get Started

Talk to our team or start a free trial to test booking confirmations, promotions, and guest alerts.

Free Strategy Session

Book a 30‑minute consultation with our hospitality SMS experts. Get tailored advice for your goals.

Book Free Consultation

Customer Testimonials

See Why Clients Trust Our Bulk SMS Services

We have worked with Celcom for the last 6 years. I find their service affordable; they deliver within the promised timelines and with precision. I have particularly liked their customer experience which I can only describe as first class. They are also keen and professional. System availability is also impressive and reliable. I would recommend 100%.

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Reuben Kimani

Username Investment

Celcom is the best SMS service provider I have to work with. It has supported our growth as SafeBoda through there fair prices, great delivery rate and above all the best and fast Customer Support. Great Job Celcom!!

Safe Boda
Chebet Millicent

Safe Boda

Amazing company - your SMS rates, customer service and support are super good. Your systems are always super, rare or no downtimes. As a result, our business has enjoyed immense growth since we partnered with you. We are proud to do business with you. Keep up the good work. I recommend you to the world.

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Joseph Gitonga

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Celcom Bulk SMS is a very reliable and affordable solution well aligned to the current customer experience needs. I have worked with them on several client's projects and the feedback is always positive; happy with the customer experience feedback. The kicker solution in my view is the SMS integration with billing and collection system which has enhanced collection. HIGHLY recommend the services to any customer. Thank you, Celcom, and keep up the good work!

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John Gakunyi

Acemil Consultant

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