Bulk SMS for eCommerce / Online Shopping

Turn visitors into customers and first‑time buyers into repeat shoppers with timely SMS—from abandoned cart nudges to delivery updates and VIP promotions.

98% open rate CAK compliant From KES 0.25/SMS

Why SMS for eCommerce?

  • Lowest cost: From KES 0.25/SMS. No hidden fees.
  • Reliable: ~99% delivery across Safaricom, Airtel, Telkom, and beyond.
  • Branded: Custom sender IDs for trust and higher engagement.
  • Built‑in growth: Free API, real‑time analytics, segmentation.
  • Safe & supported: CAK‑compliant with 24/7 expert support.
Start Sending eCommerce SMS Today!

What You Get with Celcom

  • Branded Sender ID for trust and higher engagement.
  • Robust REST API + webhooks for seamless platform integration.
  • Smart routing and delivery reports for reliability and insight.
  • Segmentation, scheduling, and personalization at scale.
  • Full opt‑in/opt‑out compliance and contact management.

Proven eCommerce SMS Use Cases

Abandoned Cart & Promotions
Abandoned Cart & Promotions

Recover carts with reminder flows and time‑bound coupons. Promote new arrivals, seasonal sales, and bundles to increase conversions and average order value.

Order, Shipping, Delivery Updates
Order, Shipping, Delivery

Confirm orders instantly, send dispatch and in‑transit alerts, and notify on delivery. Reduce WISMO queries, build trust, and boost CSAT.

Two‑Way Support & Loyalty
Two‑Way Support & Loyalty

Handle FAQs via SMS, gather feedback, and drive repeat purchases with loyalty points, re‑order nudges, and VIP early‑access offers.

Free SMS API

Integrate seamlessly with Shopify, WooCommerce, or Magento for automated order updates, cart reminders, and more.

Developer Friendly

Branded Sender IDs

Boost trust and open rates by sending SMS with your store name as the sender. Stand out in every inbox.

Brand Power

Real‑time Analytics

Monitor delivery rates, replies, and conversions in real time. Optimize campaigns for maximum ROI.

Insightful
happy client
Empower Your Business & Grow with Bulk SMS Marketing

Experience the power and convenience of Celcom Africa Bulk SMS and Bulk Email platform and revolutionize your messaging strategy.

How It Works

  1. Create your free Celcom account and set a branded Sender ID.
  2. Connect via dashboard or integrate using our REST API.
  3. Import contacts with consent or capture opt‑ins at checkout.
  4. Launch flows: cart reminders, order updates, promos, and feedback.
  5. Track delivery, clicks, replies, and iterate to grow ROI.
Need help? Our team can set up your first journeys and integrations for you.

Key Capabilities

  • Personalization: names, dynamic coupons, product recommendations.
  • Scheduling and throttling for peak‑time control.
  • Segmentation by purchase history, location, or loyalty tier.
  • Two‑way messaging and agent hand‑off.
  • Analytics with delivery receipts and response tracking.

Trusted by reputable Businesses

Join 10,000+ Businesses Using Our Bulk SMS Solutions

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Why Stores Choose Celcom Africa

  • Since 2012; trusted by 5,000+ businesses.
  • KES 0.25/SMS, transparent pricing.
  • Fast, reliable delivery (~99%).
  • Free API and branded sender IDs.
  • Secure and fully compliant.
  • Scales from startup to enterprise.
Need help? Our team can set up your first journeys and integrations for you.

Business Impact

  • Higher conversions from targeted promos.
  • 30% fewer abandoned carts with timely nudges.
  • Trust built with instant, transparent updates.
  • Automation saves time; teams focus on growth.
  • Great ROI vs traditional channels.

Bulk SMS Pricing for eCommerce and Online Shopping

Celcom Africa offers competitive bulk SMS pricing for eCommerce in Kenya, designed for businesses of all sizes:

Explore Our Bulk SMS Pricing Plans

FAQs

When a logged‑in shopper leaves items in their cart, trigger an SMS within minutes with a friendly reminder and optional discount code. Follow up once more if needed.

Yes. Enable two‑way messaging to let customers ask questions or reschedule deliveries. Route complex cases to an agent inbox.

Yes. Capture explicit opt‑ins at checkout or sign‑up, and include a clear opt‑out. Celcom tools help you manage compliance and preferences.

Pricing starts at KES 0.25 per SMS, with discounts for higher volumes. International rates may vary.

Yes, our platform supports personalization with customer names, order details, or custom fields for tailored messages.

Absolutely, we adhere to CAK’s data protection and anti-spam laws, ensuring opt-in consent and secure messaging.

Yes, our free API integrates with Shopify, WooCommerce, Magento, and more for automated workflows.

Send personalized reminders with incentives like free shipping or discounts to recover abandoned carts.

Get Started

Talk to our team or start a free trial to test abandoned cart flows, order notifications, and promo campaigns.

Free Virtual Consultation

Book a personalized 30-minute session with our eCommerce SMS experts. Get tailored advice for your business needs.

Book Free Consultation

Customer Testimonials

See Why Clients Trust Our Bulk SMS Services

We have worked with Celcom for the last 6 years. I find their service affordable; they deliver within the promised timelines and with precision. I have particularly liked their customer experience which I can only describe as first class. They are also keen and professional. System availability is also impressive and reliable. I would recommend 100%.

Username Investment
Reuben Kimani

Username Investment

Celcom is the best SMS service provider I have to work with. It has supported our growth as SafeBoda through there fair prices, great delivery rate and above all the best and fast Customer Support. Great Job Celcom!!

Safe Boda
Chebet Millicent

Safe Boda

Amazing company - your SMS rates, customer service and support are super good. Your systems are always super, rare or no downtimes. As a result, our business has enjoyed immense growth since we partnered with you. We are proud to do business with you. Keep up the good work. I recommend you to the world.

Username Investment
Joseph Gitonga

Username Investment

Celcom Bulk SMS is a very reliable and affordable solution well aligned to the current customer experience needs. I have worked with them on several client's projects and the feedback is always positive; happy with the customer experience feedback. The kicker solution in my view is the SMS integration with billing and collection system which has enhanced collection. HIGHLY recommend the services to any customer. Thank you, Celcom, and keep up the good work!

Acemil Consultant
John Gakunyi

Acemil Consultant

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