Collect instant customer and employee feedback through SMS, USSD, and WhatsApp surveys. Real-time analytics, sentiment analysis, and automated workflows to drive data-driven decisions.
In today's competitive business landscape, understanding your customers, employees, and market is not optional—it's essential for growth and success.
Make informed business decisions based on real feedback from your customers and employees, not assumptions. Survey data provides quantifiable insights that guide strategy, product development, and service improvements.
Identify pain points, measure satisfaction levels, and address issues before they escalate. Regular customer surveys help you stay responsive to needs, improve service quality, and build stronger customer relationships.
Measure workplace satisfaction, identify retention risks, and create a better work environment. Employee surveys help reduce turnover, increase productivity, and build a positive company culture.
Understand consumer behavior, test product concepts, evaluate brand perception, and identify market opportunities. Survey data helps you stay ahead of trends and make strategic market decisions.
Monitor key performance indicators like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Employee Satisfaction over time. Track improvements and measure the impact of business changes.
Show customers and employees that their opinions matter. Regular surveys demonstrate that you value feedback and are committed to continuous improvement, building trust and strengthening relationships.
Discover how businesses across industries use survey services to drive growth, improve satisfaction, and make better decisions.
Measure service quality, product satisfaction, and overall customer experience after purchases or interactions. Identify improvement areas, address complaints, and increase customer retention rates.
Assess workplace satisfaction, identify retention risks, measure productivity factors, and guide HR strategies. Reduce turnover, boost morale, and create a positive work environment.
Collect feedback after healthcare appointments, deliveries, support interactions, or service completions. Ensure quality, address issues promptly, and improve service delivery processes.
Test product concepts, measure brand awareness, understand consumer preferences, and identify market opportunities. Make strategic decisions based on real market data and consumer insights.
Gather attendee opinions after conferences, workshops, corporate events, or training sessions. Improve future event planning, measure event success, and enhance attendee experiences.
Collect user experiences with products or services to guide development and improvements. Understand what features customers value most and identify areas for enhancement.
Measure training effectiveness, identify learning gaps, and improve training programs. Ensure training investments deliver value and meet learning objectives.
Measure customer loyalty and likelihood to recommend your business. Track NPS over time, identify promoters and detractors, and improve overall customer experience.
Improve care quality and patient experience. Collect feedback after appointments, treatments, or hospital stays to enhance healthcare delivery and patient satisfaction.
Everything you need to create, distribute, and analyze surveys effectively.
Reach your audience through SMS, USSD, or WhatsApp. Choose the best channel for your target audience or use multiple channels for maximum response rates.
Collect responses instantly as they come in. View results in real-time through intuitive dashboards and get notified when surveys are completed.
Analyze survey data with sentiment analysis, response trends, and visual reports. Export data to CSV or PDF for further analysis and presentation.
Set up automated survey triggers based on events like purchases, service completions, or appointments. Schedule recurring surveys for regular feedback collection.
Create surveys with multiple question types including yes/no, multiple choice, rating scales, and open-ended questions. Design surveys that match your brand and objectives.
Integrate survey responses with your CRM system through REST APIs and webhooks. Automatically update customer records and trigger follow-up actions based on responses.
Enable anonymous responses for sensitive surveys like employee feedback or confidential market research. Encourage honest feedback without fear of identification.
Create surveys in multiple languages to reach diverse audiences. Support for English, Swahili, and other local languages ensures maximum participation.
Schedule surveys to be sent at optimal times for maximum response rates. Set up recurring surveys for regular feedback collection and trend analysis.
Kenya's trusted survey platform with proven reliability and comprehensive features.
SMS surveys achieve 98%+ open rates, and WhatsApp surveys see 80%+ engagement. Reach your audience effectively across all channels.
Fully compliant with Communications Authority of Kenya regulations. Secure, legal, and trusted by businesses across Kenya.
Get started in minutes, not days. Create your first survey and start collecting feedback immediately with our intuitive platform.
Dedicated support team to help you design effective surveys, optimize response rates, and analyze results. Available 24/7.
Join thousands of businesses in Kenya using Celcom Africa's survey services to make data-driven decisions and improve customer satisfaction.
