Enhance Customer Communication for ISPs with Celcom Africa's Reliable Bulk SMS Solutions. Send Service Alerts, Billing Notifications, Outage Updates, and Customer Engagement Messages with 99%+ Deliverability.
In Kenya's competitive ISP market, where reliable internet connectivity is essential for businesses and homes, effective customer communication is crucial. Celcom Africa provides specialized bulk SMS solutions for Internet Service Providers, helping you keep customers informed about service status, billing, maintenance, and promotions.
Here's why ISPs across Kenya trust us:
Instant outage and maintenance notifications.
Automated payment reminders and invoices.
Connect with billing and monitoring systems.
Track delivery rates and customer engagement.
Experience the power and convenience of Celcom Africa Bulk SMS and Bulk Email platform and revolutionize your messaging strategy. Contact Our Team to learn more.
Celcom Africa delivers specialized bulk SMS solutions for ISPs in Kenya, from major providers in Nairobi to regional internet companies. Our services support everything from critical outage alerts to promotional campaigns, ensuring timely communication and improved customer satisfaction.
| Feature | Description | Benefit for ISPs in Kenya |
|---|---|---|
| Service Outage Alerts | Instant notifications about network downtime, maintenance, and service restoration. | Reduce support calls by 60%; keep customers informed proactively, improving satisfaction and reducing churn. |
| Billing Notifications | Automated payment reminders, invoice alerts, and account balance updates. | Improve payment collection rates by 40%; reduce late payments and improve cash flow management. |
| Maintenance Alerts | Scheduled maintenance notifications with advance warnings and completion updates. | Set customer expectations; reduce complaints and support tickets during planned maintenance windows. |
| Service Activation | Welcome messages, installation confirmations, and account setup notifications. | Enhance onboarding experience; provide immediate value and set clear expectations for new customers. |
| Promotional SMS | New package launches, upgrade offers, and special promotions for existing customers. | Increase upsell opportunities; promote higher-tier packages and reduce customer acquisition costs. |
| Usage Alerts | Data usage warnings, bandwidth limit notifications, and top-up reminders. | Prevent unexpected charges; improve transparency and customer trust in billing practices. |
| Two-Way SMS | Interactive customer support, service requests, and feedback collection. | Enable self-service options; reduce support costs while improving response times for customer queries. |
| SMS Scheduling | Plan maintenance alerts, billing reminders, and promotional campaigns in advance. | Automate routine communications; ensure timely delivery during optimal hours for customer engagement. |
| API Integration | Connect with billing systems, network monitoring tools, and CRM platforms. | Automate alert triggers; integrate SMS into existing workflows for seamless operations. |
Volume-based pricing perfect for high-frequency alerts. Starting at KES 0.25/SMS for bulk purchases. Special enterprise pricing available for ISPs sending 50,000+ messages monthly. Contact us for custom quotes tailored to your alert volume.
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Join 10,000+ Businesses Using Our Bulk SMS Solutions
Case Study: A leading Kenyan ISP used Celcom Africa's bulk SMS for outage alerts and billing reminders, reducing support calls by 55% and improving payment collection rates by 38% within the first quarter.
Integrate SMS alerts directly into your network monitoring, billing, and customer management systems for automated, real-time communication.
python
import requests
url = "https://api.celcomafrica.com/sms/send"
payload = {
"username": "your_username",
"password": "your_password",
"sender_id": "FASTNET",
"to": ["+2547XXXXXXXXX"],
"message": "Alert: Scheduled maintenance on 15/01/2025 from 2 AM - 4 AM. Service will be temporarily unavailable. - FastNet ISP"
}
response = requests.post(url, data=payload)
print(response.json())
Start a free trial to test outage alerts, billing notifications, and customer engagement messages with our reliable, high-delivery platform.
We have worked with Celcom for the last 6 years. I find their service affordable; they deliver within the promised timelines and with precision. I have particularly liked their customer experience which I can only describe as first class. They are also keen and professional. System availability is also impressive and reliable. I would recommend 100%.
Celcom is the best SMS service provider I have to work with. It has supported our growth as SafeBoda through there fair prices, great delivery rate and above all the best and fast Customer Support. Great Job Celcom!!
Amazing company - your SMS rates, customer service and support are super good. Your systems are always super, rare or no downtimes. As a result, our business has enjoyed immense growth since we partnered with you. We are proud to do business with you. Keep up the good work. I recommend you to the world.
Celcom Bulk SMS is a very reliable and affordable solution well aligned to the current customer experience needs. I have worked with them on several client's projects and the feedback is always positive; happy with the customer experience feedback. The kicker solution in my view is the SMS integration with billing and collection system which has enhanced collection. HIGHLY recommend the services to any customer. Thank you, Celcom, and keep up the good work!
