Business Development Executive

About Celcom Africa

Celcom Africa Ltd is a leading Communications Platform as a Service (CPaaS) provider, empowering businesses with reliable bulk SMS, voice, and digital communication solutions. We help organizations connect with their customers efficiently through cutting-edge technology, competitive pricing, and 24/7 support.

Role overview

We are seeking a high-energy, results-driven Business Development Executive to join our growing commercial sales team. In this role, you will own the end-to-end sales cycle, driving new customer acquisition and expanding revenue within our target B2B markets.

The ideal candidate possesses a deep understanding of cloud-based product delivery, excels at executing transactional or enterprise sales motions, and has a proven track record of consistently exceeding quota metrics.

Key responsibilities

• Develop a business development strategy to achieve set revenue goals.
• Manage and convert qualified leads from marketing activities while independently prospecting high-value targets.
• Conduct deeply technical, value-based product demonstrations of our solutions.
• Promote company products and services as the most affordable and efficiently delivered offering in the region.
• Carry out market research to identify new business opportunities.
• Periodically analyze usage across registered accounts to identify active and dormant clients.
• Work closely with customers on promotions and sales campaigns that increase business volumes and revenue streams.
• Respond promptly to prospects via calls, email, website, web-chat, walk-ins, and social media - converting them into active customers.
• Develop sustainable business plans with customers to grow message traffic and revenue for new and existing clients.
• Cultivate excellent customer relationships to drive retention and referral business.
• Partner with the technical team to meet customer solution needs and provide support.
• Seek referrals from satisfied customers to grow business through existing networks.
• Attend industry events, forums, and activities to promote products and represent the company.
• Prepare weekly progress sales reports for the line manager.

Qualifications and requirements

• Minimum qualification: Diploma (Bachelor's preferred).
• 2+ years of mid-level experience in sales and business development.
• Strong understanding of cloud-based product delivery and B2B sales motions.
• Proven track record of meeting or exceeding sales quotas.
• Excellent communication, negotiation, and presentation skills in English.
• Highly motivated, adaptable, and results-oriented.
• Based in Nairobi, Kenya - full-time, 8:00am to 5:00pm.

What we offer

• Competitive salary of KSh 50,000 - 70,000 per month.
• Opportunities for career growth and skill development.
• A dynamic and collaborative work environment.
• Exposure to cutting-edge technologies in digital communication.
• Supportive leadership that values innovation and initiative.