Unlock the Power of Text Messaging: Discover the Benefits of SMS Communication for Businesses and Individuals.

Customer Contacts

Looking for a more direct and easy way to contact customers?

Bulk SMS costs less and the less you talk to more customers faster than calling. What business cannot benefit from that? Letting customers contact you by text reduces the volume of calls to your help desk. As a result, growing your business does not mean a loss of quality.

Customers can get in touch at any time without waiting in a call queue, and customer support teams can talk to multiple customers at the same time. Don’t let a growing customer base prevent your support team from providing quality service.Paragraph

Email can also perform some of these functions. However, not everyone uses email often or at all.

Reminders and Alerts

Text messaging can also have benefits such as managing customer service tasks such as appointment reminders. Missed appointments can be a major source of lost productivity, and this can be overcome by automated text alerts. Alerts for delivery or updates further cut down on unneeded calls and wasted time.

The benefits of texting enabled Bolt “Taxify” Services to contact clients and drivers more easily. Bolt wanted a way to let clients know the driver was on the way without resorting to calling.

In addition, they also used SMS to update drivers about client locations. Doing this saved time in contacting customers and removed the chances of misheard details.

Customer Feedback

We all know how important customer feedback is to long-term customer satisfaction. The question is: how do you collect that feedback?

Focus groups and interviews are expensive, especially if you want a large sample. Email surveys can take a long time to complete. Often, they are unopened for days.

Consequently, email surveys are prone to low completion rates.

SMS polls and surveys have high completion rates because of their ease and convenience. 95% of customers will reply to a text within three minutes of sending it.